शिपिंग नीति
Order Processing Time
All orders are processed within 1–3 business days after order confirmation.
Orders are not shipped or delivered on Sundays or public holidays.
During high order volume periods, processing and delivery may take slightly longer. In such cases, customers will be informed accordingly.
Shipping Charges & Delivery Time
Prepaid Orders
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Free Shipping on all prepaid orders across India.
Cash on Delivery (COD)
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A flat ₹50 COD handling charge will apply on all Cash on Delivery orders.
Estimated Delivery Time
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Orders are usually delivered within 5–10 business days after dispatch.
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Delivery timelines may vary depending on the customer’s location and courier availability.
Order Tracking
Once your order is shipped, a tracking link and tracking ID will be shared via Email, SMS, or WhatsApp.
Customers can track their shipment status using the provided tracking link.
Shipping Delays
Delivery delays may occur due to:
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Weather conditions
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Festivals or public holidays
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Courier partner issues
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Remote or non-serviceable locations
We will do our best to keep customers updated in case of significant delays.
Damaged or Lost Packages
If you receive a damaged product, please contact us within 24–48 hours of delivery with clear photos or videos of:
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The parcel packaging
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The damaged product
If an order is lost during transit, we will provide a replacement or refund as per our company policy.
Incorrect Shipping Address
Customers are requested to provide complete and accurate shipping details during checkout.
Vihaa Herbals will not be responsible for delays or delivery failures caused by incorrect or incomplete addresses.
International Shipping
Currently, we ship only within India.
International shipping is not available at this time.
Customer Support
For any shipping-related queries, feel free to contact us:
Email: vihaaherbal15@gmail.com
Phone/WhatsApp: +91 91066-63405
Our support team aims to respond within 24–48 business hours.
